Support requests vary in terms of complexity and support level.
We generally guarantee a 24hr resolution to any support request.
Depending on severity level of issue when filing support ticket response time will vary from 1hr to 8hr response time
Severity A- Critical business impact: response time 1 hr
Severity B- Moderate business impact: response time 2-4hrs
Severity C: Minimum business impact: response time 8hrs
Orders will be shipped as soon as reception is confirmed in our warehouse and payment is received.
If product is in stock product will be shipped within 24hrs of payment reception.
Tracking information is given upon shipment of orders.
Dependent on equipment ordered Wisco generally gives 1 year warranty on professional equipment.
Warranties vary by equipment specifications and may have manufacturer warranties applied rather than Wisco Warranty.
Wisco Provides assistance in configuration, mapping, and installation of proffessional equipment for additional service charge.
Service level agreement may be required prior to commitment of proffesional assistance.
Backordered equipment from manufacturers will only have payment processed upon reception and acceptance of delay by customer. Should you need to speak to an account executive please give us a call or send and email.
If you have questions about changing or canceling your support plan please create a new support request. For Issue type*, select Support management*. Select the applicable support plan, and then select Request for cancellation of a subscription*. Because support plans are billed monthly, you won’t get a prorated refund if you cancel before the end of the month.
Only your dedicated administrator will have the option to upgrade or cancel support.
Support dates can be found in the administrator support portal. You will be given automatic notification upon 15 day support expiry and upon date of support expiration. Please send an email at firstname.lastname@example.org for support renewal.
Wisco will maintain and support current and future equipment installed for period specified within SLA.
We will notify customer of equipment degradation or failures prior to replacement of equipment.
We are not responsible for data rates and fees accrued.
In the event of equipment failure a technician will come by to have a comprehensive analysis of issues incurred. We may provide temporary fix or equipment loan for business critical functions of which will have to be reimbursed.
1856 North Nob Hill Rd • Unit 432 • Plantation • FL 33322 USA
Phone: (954) 370-3996 • Monday – Friday, 9:00 am – 5:00 pm